LEAN is generally considered a production philosophy, but the principles and the thinking behind LEAN are also applied on business processes that are not directly concerned with the production.

The service that is affiliated with a company’s product is a major part of value adding. Companies have for many years focused on optimisation of their production and have not focused on the costs that often stem from various administrative processes. Optimisation of your company’s service processes is therefore the source of future competitiveness.

FORCE Technology focuses on how to identify and limit waste in an organisation's service processes in order to add more value for the customer with fewer resources. The new improvements are implemented and anchored through Kaizen.

The customer says:

Frank Madsen, Manager of Technical Operations with Lundbeck: "We are very satisfied with the partnership with FORCE Technology. H. Lundbeck A/S has experienced a number of benefits from Kaizen and we have now decided to implement the tool across the group's operational areas".